At Country Caps, we stand behind the quality of our products. Every cap we sell is designed to reflect the pride and passion of country living and we want you to be just as proud to wear it.

If you’re not completely satisfied with your purchase, you have 14 days from the date you receive your order to request a return.

Return Conditions

To be eligible for a return:

• Items must be unused, unworn, and in original condition
• All tags and packaging must be intact
• You must have proof of purchase

The Returns Process

1. Email us at info@countrycaps.co.uk or use our contact form with your order number and reason for return.
2. We’ll reply within 1–2 business days with return instructions.
3. Package your item securely and return it to the address provided.
4. Once we receive and inspect your item, we’ll notify you of the approval or rejection.
5. If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note:

• Return postage is the responsibility of the customer, unless the item is faulty or incorrect.
• We do not accept returns on personalised, custom, or worn items.
• We recommend using a tracked postal service for returns, as we cannot take responsibility for lost items.

If your item arrives damaged, faulty, or incorrect, please contact us immediately and we’ll make it right.